📑Privacy policy
Last Updated: July 15, 2024
This Privacy Policy explains how Talken GmbH ("Talken," "we," or "us") collects, uses, and discloses information about you.
This Privacy Policy applies when you use our websites, mobile applications, and other online content, products and services that link to this Privacy Policy (collectively, our "Services"), or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).
We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
Collection of Information
Use of Information
Sharing of Information
Analytics
Transfer of Information to Other Countries
Your Choices
Additional Disclosures for Individuals in Europe
Contact Us
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, you share information when you create an account, fill out a form, submit or post content through our Services, make a trade, communicate with us via third-party platforms, participate in a promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name(nickname), email address, wallet address, and other payment information, and any other information you choose to provide.
We also maintain information relating to your transactions on our Services including:
Activity Information: We collect information about your activity on our Services, such as the transfer tokens, NFT(non-fungible token) trade, or promotion, or other users you interact with through the Services.
Transactional Information: When you transfer tokens, NFT trade, redeem your rewards, we collect information about the transaction, such as transfer, redeem or trade details, trade price, and the date and location of the transaction.
Information We Collect Automatically
When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:
Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.
Information We Collect from Other Sources
We obtain information from third-party sources. For example, if you create or log into your Talken account through a third-party platform (such as Apple, Facebook, or Google), we will have access to certain information from that platform, such as your email address, name, birthday, and profile picture, in accordance with the authorization procedures determined by such platform.
USE OF INFORMATION
We use the information we collect to provide the Services, including facilitating your transaction, trade of digital assets, participating in promotions, and to customize your experience with us. We also use the information we collect to:
Provide, maintain, and improve our products and Services;
Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
Personalize and improve your experience on our Services;
Send you technical notices, security alerts, and support and administrative messages;
Respond to your comments and questions and provide customer service;
Communicate with you about products, services, and events offered by Talken and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
Monitor and analyze trends, usage, and activities in connection with our Services;
Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Talken and others;
Debug to identify and repair errors in our Services;
Comply with our legal and financial obligations; and
Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION
We share personal information in the following circumstances or as otherwise described in this policy:
We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, and marketing and advertising.
If you post content in a public area of our Services, we share this information publicly on our Services.
If you choose to use integrations we offer on our Services, we may share certain information with the integration partners.
We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Talken, our users, the public, or others.
We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Personal information may be shared between and among Talken and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
We share personal information with your consent or at your direction.
We also share aggregated or de-identified information that cannot reasonably be used to identify you.
ANALYTICS
We allow others to provide analytics services on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Talken and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
TRANSFER OF INFORMATION TO OTHER COUNTRIES
Talken is headquartered in Switzerland, and we have operations and service providers in the Republic of Korea. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), when transferring personal data internationally. We use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure that your data is protected when transferred to other countries.
YOUR CHOICES
Account Information
You may update and correct certain account information at any time by logging into your account, or requesting help via our website or mobile application. If you wish to delete your account, please log into your account, but note that we may retain certain information as required by law or for our legitimate business purposes.
Location Information
When you first launch any of our mobile applications that collect precise location information, you will be asked to consent to the app's collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Communications Preferences
You may opt out of receiving promotional emails from Talken by following the instructions in those communications or by sending us an email at talken@talken.io. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN EUROPE
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under applicable data protection laws. These rights may include:
The right to access and receive a copy of your personal data
The right to rectify, correct, or update your personal data
The right to erase your personal data in certain circumstances
The right to restrict or object to our processing of your personal data
The right to data portability in certain circumstances
The right to withdraw your consent at any time (where we rely on consent as a legal basis for processing)
The right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the time period required by applicable law. Please note that we may need to verify your identity before processing your request. In some cases, we may need to retain certain information for recordkeeping purposes, to complete any transactions you began before requesting a change or deletion, or for other purposes as required or permitted by applicable law.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
SECURITY MEASURES
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include encryption of sensitive data, regular security assessments, and employee training on data protection practices. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
AUTOMATED DECISION-MAKING AND PROFILING
We do not use automated decision-making or profiling techniques that produce legal effects or similarly significant effects on you. However, we may use automated processes to improve our services, customize your experience, or for fraud prevention purposes. These processes do not make decisions that have significant impacts on your legal rights or freedoms.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, please email us at talken@talken.io. For individuals in the EEA, UK, or Switzerland who wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.
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