FAQ

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Talken Wallet

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1. Sign Up / Sign In

Q1. What platforms does Talken Wallet support?

Talken Wallet works on mobile, web, Telegram, desktop, and Chrome Extension.

• Web: wallet.talken.io
• Telegram: @talken
• iOS / Android: Available on App Store and Google Play

Q2. Do I need to sign up to use Talken Wallet?

Yes. You can easily sign up and create a wallet using an email or SNS account (Google, Apple, Kakao, Naver, Facebook). If you already have a browser wallet, you can also sign up and log in simply by signing with your wallet.

• Sign-up methods
  • Telegram: Email
  • Web: Email or Google account
  • Mobile app: Email or SNS account (Google, Apple, Kakao, Naver, Facebook)

Q3. How can I use my Talken Wallet account (SNS ID) on Telegram?

If you signed up with an SNS ID, first verify the email linked to that account and set a password. Then log in on Telegram using your email and password.

Q4. I forgot my password. What should I do?

• Email sign-up: On the mobile app login screen, tap “Forgot your password?” to reset your password.
• SNS sign-up: Reset your password through the account center of the respective SNS (Google, Apple, etc.).

Q5. I forgot my PIN.

PINs cannot be recovered. After changing your password, please set a new PIN.

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2. Wallet Use

Q1. How do I deposit or withdraw assets?

• Deposit: Main screen → Receive → Copy address → Send assets from external wallet
• Withdraw: Main screen → Send → Select token → Enter recipient address → Sign and confirm

Q2. What token is used for gas fees?

You need the native token of the network:

• Ethereum → ETH
• Solana → SOL
• BNB Chain → BNB
• Polygon → MATIC
• Kaia → KAIA

Q3. Does the network auto-switch when using DApps?

Yes. Talken Wallet uses chain abstraction to automatically switch to the DApp’s network. If it doesn’t, you can manually change it from the menu in the top right corner.

Q4. How do I add or remove custom tokens or networks?

• Add token: [+ Manage Tokens] → ⊕ → Enter contract address
• Remove token: Token details page → Trash icon
• Add network: Settings → Network settings → ⊕ → Enter network info
• Edit/delete network: Custom network list → ’>’ → Edit or Delete

Q5. Can I recover my wallet on another device?

Yes. Your wallet will be automatically restored when you log in with the same email or SNS account.

Q6. Can I have multiple wallets under one account?

No. One account (email or SNS ID) is linked to one wallet address.

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3. Earn (Rewards)

Q1. What is the Earn feature?

The Earn page allows users to join events like Faucet, Invite & Earn, and Talken Missions and track their $TALK rewards.

Q2. How do I redeem $TALK rewards?

1. Go to More → Rewards and tap [Redeem]
2. In the Points Hub, select the points to exchange and the Exchangeable Tokens or points to receive, then tap [Exchange]
3. Receive $TALK in your wallet

Q3. How do I cash out my rewards?

• TALK (Ethereum): Swap to USDT/ETH or trade on exchanges like Bithumb or Gate.io
• TALK (Kaia): Swap to KAIA and trade on Binance, Gate.io, etc.

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4. Swap & Bridge

Q1. Why did my swap fail?

• Not enough gas: You need more native tokens to pay for the fee
• Slippage issue: Price changed too much beyond your allowed slippage (default: 1%)
• Missing fee token: You need the native token (e.g., ETH for Ethereum, KAIA for Kaia)

Q2. The bridge was interrupted. Why?

• Gas not enough:
  • Source chain: Lock/burn operations require gas
  • Destination chain: Mint/claim operations may require gas
• Wallet disconnected or screen changed:
  • If you close the app or leave the screen, the transaction may fail

Solution: Make sure you have enough native tokens. Do not leave the app while bridging. If the issue persists, contact Talken Support with your Tx Hash.

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5. Staking

Q1. How are staking rewards distributed?

Rewards are distributed every Thursday at 09:00 (UTC+9).

• Accrued rewards: Rewards not yet claimable (can be claimed the following Thursday)
• Claimable rewards: Rewards available for immediate claim

When you claim, rewards are paid in TALK tokens, and an Ethereum gas fee (ETH) will be required.

Q2. Are there any conditions to receive rewards?

Yes, to qualify for rewards for a given week:

• You must start staking before Thursday 09:00 (UTC+9)
• You must stake for at least 1 week
• Your lock-up period must have at least 1 week remaining

Q3. What should I be aware of when staking?

• You cannot withdraw TALK during the lock-up period
• Once a staking position expires, it cannot be extended and rewards stop accruing
• You can extend your staking period only before it expires
• After the lock-up ends, you can unstake the full amount only (partial withdrawals are not supported)
• All transactions (staking, claiming, etc.) require Ethereum gas fees

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6. Security & Compatibility

Q1. Do I need to store a seed phrase or private key?

No. Talken Wallet uses MPC (Multi-Party Computation), so no seed phrase or private key is generated or exposed.

Q2. Is Talken Wallet non-custodial?

Yes. Talken is a non-custodial wallet, meaning you fully control your assets.

Q3. What networks are supported?

Talken supports Ethereum, Solana, BNB Chain, Polygon, Kaia, Arbitrum, Avalanche, Mantle, and more. You can also add custom EVM networks.

Q4. What languages are supported?

English and Korean are currently supported. You can change the language in Settings → Language.